Frequently Asked Questions
Payment Related Queries
What payment options can I use?
For shopping with ease, our website offers you with a online payment option via UPI, Google Pay or Cash on Delivery. In case of any difficulty in completing the transaction, do reach out to us!
Are there any hidden charges?
There are no hidden charges. The prices shown against each product are the final prices inclusive of GST and you wouldn’t be asked to pay any more than that.
Cash on Delivery? & How does it Works?
We understand that you might want to pay for an order by cash. That’s why we’ve got a very convenient option where you can pay (only by cash) at your doorstep before receiving the package.
When you place a cash on delivery order, you will receive a confirmation mail from us. We would try and ship your order within 48 hours. In case of any delay, our team will get in touch with you.
What are the modes of payment?
You can pay through Online Payment and Cash On Delivery. COD is available only in India
Refund AND Exchange Policy
What is our Return Policy?
We follow a simple and hassle free Exchange and Return Policy. Customers can raise a query and we would be happy to exchange your product for a different product or offer a credits. However, Shipping charges, in all cases, are non-refundable.
No Returns or Exchanges would be acceptable if the return request in not raised within 3 days of receiving the products. If you want to return any one product from the combo or sale, then the discount will be revoked.
Products purchased during sale can only be exchanged and are non-refundable. The sale discount will not be applicable on exchange requests.
What should I do in case of the manufacturing defect/damage product/wrong product?
If you have received a defective or wrong product, it will be eligible for replacement. Notify us within 48 hours of receiving the product. You can return it to us and the shipping charges including the reverse shipping charges will be borne by us. We may request you to send us a snapshot of the defect at contact@saachisarees.com
What is the pick-up process?
Once we have initiated the process for a pick-up, our logistic partners will pick up the product from your doorstep. It takes us a minimum of 5-7 days to get the shipment picked up. Please keep the items with tags intact . The pick-up boy would come check and pack the product along with the label.
I have changed my mind and would like to retain the product.
Please contact our customer support team in case you want to cancel the reverse pick up of your item. If the item is already picked up by the Logistics Service Provider from your doorstep, we would not be able to cancel the return. You will have to place a fresh order for the product.
When are Returns/Exchange not possible?
- The return needs to be initiated within 10 days from the date of delivery
- Tags of the items should be intact and not removed.
- Item(s) of the order should not be used or damaged.
When is the refund initiated?
Refund will be processed within 2-3 working days, after we have received your product in our warehouse
When the below-mentioned points are not fulfilled, returns or exchanges are not possible.
PRODUCT RELATED QUERIES
Do all sarees come with blouse piece?
No, not all sarees come with blouse piece. None of our mul sarees have blouse piece along with it. 90 % of our Linen, Cotton silk and Handloom sarees do come with blouse piece. It is mentioned in the description if it has a blouse piece or not.
What is the dimension of the saree?
Our sarees are 5.5 meters in length for sarees without blouse piece and 6.5 meters for sarees with blouse piece and the width is approximately 47- 49 inches.
Are the products shown on website accurate?
Products on our website are handmade .We take great pains in ensuring that we photograph all our products under standard lighting conditions so that the product image you see is as close to the product. However, there may be minor variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor / mobile phone screens / laptops etc. and the actual product. However, since these are mostly handloom products there could be very very minor changes. And we believe imperfection adds to the charm of handloom
How to Wash and Care your Priced Possession- Saachi Sarees?
- 1st Wash Dry Clean only
- Next wash onwards - Handwash with mild detergent or shampoo
- Store your saree in a cotton bag which comes along with your saree